What You Need Before Starting
Step-by-Step Setup Guide
Follow these instructions to implement this workflow in your WABlast workspace.
Invite Team Members with Granular Roles
Go to Settings → Members in WABlast. Click "Invite Member", enter their email, and assign their role: Owner, Admin, Agent, or Viewer.
Configure Chat Routing & Auto-Assignment
Incoming customer messages can be assigned manually or routed automatically round-robin to active agents on duty.
Collaborate with Private Internal Team Notes
In any chat thread, toggle to "Internal Note" (yellow background) to mention colleagues, discuss quotes, or leave context that only your team sees.
Use Canned Quick Replies (/ Slash Commands)
Create reusable snippets in Settings → Quick Replies. Agents type "/" in the chat bar to instantly send pricing tables, FAQs, bank details, or address links in 1 second.
Track Live Presence & Response Times
Real-time heartbeats show who is currently viewing or typing in a chat, preventing embarrassing duplicate replies to the same customer.
Frequently Asked Questions for this Use Case
How much do extra team seats cost on WABlast?
On WABlast Pro, 10 team seats are already included for ₹2,499/mo! On Enterprise, seats are unlimited. (Competitors like Wati charge ₹1,299/mo for every single extra user).
Ready to Implement Multi-Agent Shared Inbox & Support Collaboration?
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