How to Set Up 24/7 AI Auto-Replies and Visual Interactive Flows

Transforming Customer Support with Automated Flows

Customers expect an answer within 60 seconds on WhatsApp. Here is how to configure instant interactive responses with WABlast:

Step 1: Configure Your Interactive Buttons - Under **Automations → Flows**, click **Create Flow**. - Drag and drop an **Interactive Message** card. - Add up to 3 quick-reply buttons (e.g., *"Pricing"*, *"Track Order"*, *"Speak to Human"*). - Interactive buttons eliminate typing friction and increase response rates by over 40%.

Step 2: Enable the AI Support Copilot - Navigate to **AI Agents** in the left sidebar. - Enter your business background, product FAQs, pricing tiers, and return policies in the knowledge base. - Enable **Auto-Reply**: When a customer sends a query, the AI understands the intent and replies in seconds in natural language.

Step 3: Seamless Human Handoff - If a customer asks to speak with an agent or the conversation is marked high-value, the AI automatically assigns the chat to a live team member and sends a notification.