Privacy Policy

This Privacy Policy explains how WACRM (“we”, “us”, or “our”) collects, uses, protects, and discloses information when you use our multi-tenant WhatsApp CRM software and cloud services.

1. Information We Collect

When you register for an account or use WACRM, we collect the following types of information:

• Account & Profile Information: Name, business email address, company name, profile avatar, and authentication credentials.
• WhatsApp Business API Credentials: Meta Phone Number ID, WhatsApp Business Account (WABA) ID, and encrypted permanent access tokens provided by you to integrate with the Meta WhatsApp Cloud API.
• Customer & Contact Data: Customer telephone numbers, names, tags, custom fields, and conversation message histories synchronized via authorized Meta webhooks.
• Billing Information: Subscription tiers, transaction identifiers, and invoices processed via PCI-compliant payment providers.

2. How We Use Your Information

We use your information strictly to:

• Provide, maintain, and operate the multi-agent shared inbox, automated flows, and broadcast capabilities.
• Deliver and receive WhatsApp messages via your configured official Meta Cloud API endpoints.
• Facilitate AI draft responses and knowledge assistant processing requested by your workspace.
• Enforce subscription limits, process billing, and send account security alerts.

3. Meta Platform & WhatsApp Cloud API Compliance

WACRM complies with the Meta Developer Terms, WhatsApp Business Terms of Service, and Meta Platform Policies. We do not sell, rent, or trade customer contact phone numbers or message content to any third parties or advertisers. All access tokens and webhook verify secrets are stored using industry-standard AES-256-GCM encryption.

4. Data Retention & Deletion

You have full ownership of your data. You may export or delete contacts, conversation histories, and automations at any time through your dashboard settings. If you wish to delete your entire account and associated data, please follow our Data Deletion Instructions or contact support.

5. Contact Information

If you have questions regarding this policy, please reach out to our privacy compliance team via your workspace dashboard or through our official channels.