Terms of Service

Welcome to WACRM. By registering an account or accessing our cloud SaaS services, you agree to be bound by these Terms of Service.

1. Acceptable Use & WhatsApp Guidelines

You agree to comply with all applicable local, national, and international laws, as well as Meta’s WhatsApp Business Policy and WhatsApp Commerce Policy. You strictly agree not to:

• Send unsolicited marketing messages (spam) or communicate with users who have not opted in to receive messages from your business.
• Distribute illegal, fraudulent, harassing, defamatory, or harmful content.
• Attempt to reverse-engineer, exploit, or bypass platform quota limits or rate-limiting headers.

2. Subscriptions, Fees & Quotas

WACRM offers tiered subscription plans (Free Trial, Starter, Pro, and Enterprise). Each plan carries distinct contact limits, seat counts, and monthly message allotments. If your workspace exceeds plan thresholds, you must upgrade your tier to unlock additional volume.

3. Meta API Third-Party Dependency

WACRM utilizes the official Meta WhatsApp Cloud API. While we guarantee high availability for our CRM infrastructure, we are not liable for outages, pricing changes, or policy enforcements imposed directly by Meta Platforms, Inc.

4. Limitation of Liability

In no event shall WACRM be liable for indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use the platform.

5. Termination

You may cancel your subscription at any time via your workspace settings. We reserve the right to suspend or terminate accounts that violate Meta messaging policies or our acceptable use guidelines.