Cancellation & Refund Policy

At WABlast (DataBlow Technologies), we strive to ensure total transparency and customer satisfaction with our WhatsApp CRM SaaS platform. This policy outlines our terms regarding subscription cancellations, renewals, and refund requests.

1. 14-Day Full Free Trial

We offer a complimentary 14-day free trial for all new accounts. During this trial period, users can fully explore all features—including the shared team inbox, visual flow builder, pipeline CRM, and automated notifications—without providing any credit card or billing details. No charges are applied until you actively choose to subscribe to a paid plan.

2. Subscription Cancellation

You have complete freedom to cancel your subscription at any time:

• Self-Service Cancellation: You can cancel directly from your workspace dashboard under Settings → Billing by clicking “Cancel Subscription”.
• Effect of Cancellation: Upon cancellation, your account will remain active with full plan benefits until the end of your current billing cycle (monthly or annual). You will not be billed for any subsequent renewal cycles.
• Data Access: After subscription expiration, your conversation data and contact lists remain accessible in read-only mode for 30 days so you can safely export your CRM records.

3. Refund Eligibility

As WABlast is a cloud-based Software-as-a-Service (SaaS) solution with immediate server infrastructure provisioning, fees paid for active monthly subscriptions are generally non-refundable once the billing period has commenced. However, refunds are granted under the following circumstances:

• Billing Errors & Duplicate Charges: If you experienced duplicate billing, accidental multiple transactions, or incorrect amount debits, we will promptly refund the excess amount in full.
• Annual Plan Grace Period: If you purchased an annual subscription and submit a refund request within 7 calendar days of the transaction, you are eligible for a full refund minus any third-party gateway processing fees.
• Prolonged Service Outage: In the unlikely event of documented platform downtime exceeding 99.0% availability within a billing month attributable directly to WABlast core infrastructure (excluding Meta API outages), a pro-rata credit or refund will be issued upon request.

4. Refund Processing Timeline

Once your refund request is approved by our billing team:

• The refund will be initiated immediately through our payment gateway partner (Razorpay).
• It typically takes 5 to 7 business days for the refunded funds to reflect in your original payment method (Bank Account, UPI, or Credit/Debit Card).
• A confirmation email with the transaction refund reference ID will be sent to your registered email address.

5. Meta WhatsApp Conversation Charges

Charges billed directly by Meta for WhatsApp conversation categories (Service, Authentication, Marketing, and Utility) are governed exclusively by Meta Platforms, Inc. and are non-refundable through WABlast.

6. How to Request a Refund or Cancellation Assistance

If you have any questions or wish to request a refund, please contact our support desk with your registered email and payment receipt ID: